You can use the 'Add to List' button against any product shown throughout our website to add it to a 'Project List' and save it for later.

You can create multiple project lists for any projects you might have.

To view your project lists, click the 'Project List' icon near the top-right of the screen (on desktop), or tap the 'Project List' link at the bottom of the 'Browse' menu (on mobile).

Unfortunately, we currently do not offer price matching.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Unfortunately, we cannot reserve stock of any items without payment.

During checkout, you will be presented with a 'Discount code' option you where you an enter your code. This will be located underneath the products in your order on the right-hand side of the page (on desktop), or by tapping the 'Show order summary' option at the top of the page (on mobile).

After you have entered your code and clicked 'Apply' the terms of your promotional offer willl be applied. If your voucher code is not valid on your order, an error message will be shown explaining why the code is not valid.

It is likely that the discount code you are applying is not valid for your order. Common reasons for this may be that the discount has expired, or that the items in your order are not eligible for the discount.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Unfortunately, once an order has been placed, it undergoes automatic processing within our system, making it difficult for us to make changes in most cases.

However, if it is absolutely necessary, please reach out to us by phone as soon as possible, and we will do our best to assist you.

Typically, you can expect to receive your order confirmation email within a few minutes of making your purchase. In the event that you have not received this email, please don't hesitate to get in touch with us at sales@bigonelectricals.co.uk.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

The delivery time varies based on the shipping method you choose. For next working day delivery, orders must be placed before 4pm, unless otherwise specified. Please note that orders placed over the weekend will be dispatched on Monday.

You can request a password reset by visiting the login page and selecting the 'Forgot your password?' option.

If you have forgotten the email address, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

No, you don’t need an account to shop with us and you can make purchases using our 'guest checkout ' option.

It is strongly recommended that you do not share your account details with others for security reasons. Each person should create their own account to shop on our store.

You can change your personal details, including delivery addresses, by logging into your account and selecting the 'View Addresses' option within the 'My Account' page.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Yes, after your order has been shipped, you will receive tracking details. If you require any assistance in tracking your order, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Unfortunately, it is not possible for us to change the address once your order has been placed, so we recommend checking your details in your account and during checkout carefully.

In some cases, our couriers may allow you to divert a delivery through their tracking portals. Please refer to the courier's support for more information on how to do this.

Typically, our couriers will instead deliver the items to a secure location or trusted neighbour which you designate through their tracking portal. Please refer to the courier's support for more information on how to do this.

Failing that, our couriers will attempt redelivery the following day.

In the event that the redelivery is unsuccessful, the item will be returned back to us. If this has happened to your items, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

The estimated shipping time to Northern Ireland is typically within 3–5 business days.

Unfortunately, we only offer delivery services within the UK at this time.

However, as a potential alternative, you may choose to have your items sent to a third-party provider who can forward on your items to an address in another country. Please note that this is not a service we facilitate ourselves and it would be your responsibility to make such arrangements with the third-party provider. Additionally, we cannot accept liability for the items once they have been delivered to the original address stated on your order.

To help us resolve the issue you are experiencing, please contact us atsales@bigonelectricals.co.ukand describe the problem in as much detail as you can, including any relevant pictures if possible.

Graded items are ones which have been returned back to us. Depending on the grading we assign them, they may have been opened but never used, or lightly used, but will otherwise still be fully functional.

Grade A

The unit is in excellent condition, possibly lightly used, with all extras included. The packaging is intact, but may have some marking. A full warranty is guaranteed.

Grade B

The unit is used but fully functional, with possible light cosmetic damage. It comes with all accessories included, although the packaging may be damaged. We provide a 6-month warranty for these products.

Grade C

The unit may exhibit cosmetic damages or dents, and could potentially be missing accessories. The packaging may also be damaged or unoriginal. However, we still provide a 6-month warranty for these products.

Graded products, while fully functional, offer great cost savings, reduce waste, and still come with a warranty (which varies depending on the grade).

Graded products come from customers who have changed their minds and returned their orders, or from when we have used products for promotional purposes.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

If you change your mind within the first 14 days after your purchase, you can return the unit to us. To be eligible for return, the unit must be in its original packaging and in a re-sellable condition, with manuals, accessories, and any free gifts included.

If your item is faulty, we will test it after you send it back to us and issue a refund or send a replacement, pending the outcome of our test.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

The warranty for graded items depends on the grading assigned to it:

Grades A and B

12 months

Grade C

6 months

Visit our Clearance section to shop refurbished products.